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Return Policy

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Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

It’s easy to Return a Product:

  • Send us an e-mail with your contact information, purchase date, product you want to return, as well as the reason for return.
  • We email you instructions for returning your product.
  • You will be instructed to Ship your unused product, in its original packaging, to the address identified in our email – with a Return Authorization Number.

Please Note:

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect order.
  • You are responsible for shipping the products back to Us. We recommend using a trackable shipping method. Shipping costs will Not be Refunded.
  • What’s Excluded from Our 30-Day Guarantee is All Live Stock (fish & plant) Sales, as well as Ultra Violet Sterilizer Bulbs.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, you may be compensated for the return shipping.  Please Contact us regarding individual matters.

Refunds, Credits and Balances Due:
As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Defective Items:
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Service Provider for assistance.

Damaged Items:
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call us immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us first, you jeopardize Our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility:
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes and Errors:
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.

PondGeek.COM reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If we need to cancel your order, a credit will be issued back to the payment method used in the original amount charged.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in on our site are not refundable.